Return Policy2018-03-16T18:26:26+00:00

RETURN POLICY

 

Last updated March 15, 2018 

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

Gray Matter Industries, LLC
Attn: Returns
RMA #
23015 N 15th Ave
STE 103
Phoenix, AZ 85027
United States

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS  

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

Please Note

 

  •        A 20% restocking fee will be charged for all returns.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

(602) 344 – 9005

[email protected]

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